omnichannel, personalization and unique experiences
the new bot developed by Gigigo for the automation of customer service processes
Dentalia is a 100% Mexican company, distributed in more than 16 cities in the country, its clinics are mainly located in shopping malls, so it is a great showcase as a point of sale.
the interest and use of the bots technology represents a positive impact on business
In the case of Mexico, it has registered an increase of 340% in the months of confinement and the new normal
intelligent automation at the service of the customer
We worked with Dentalia’s technology team, synchronizing their appointment system with the Bot developed by our team.
A multiplatform solution to automate their customer service, offering them a more efficient and satisfactory experience, achieving a trusted connection with the patient before he/she arrives at the clinic.
we simplify processes in the dialogue between the brand and the customer
personalized experience purpose and objective
Bot technology generates meaningful connections with the user, saves time in their processes and allows the brand to intelligently automate in the service of the customer.
an efficient and innovative form of communication
- No need to download any additional application
- Voice response and chat
- Allow patients to interact via phone call, WhatsApp, and Messenger (Facebook)
- Attention to new and recurrent patients through different channels
- self-manage appointments for themselves and their families.
- It is able to recognize whether it is a new patient or not, and if so, start the registration process.