Econocom P&S Digital
Econocom P&S Digital integrates Twilio into its authorized platforms for the development of intelligent communication
The great potential of brand-to-consumer messaging is immense
Brands like Netflix, Uber, Airbnb, use Twilio to operate the way they do today, they use messaging as the most direct and personal way to reach customers and offer them a better user experience.
So what is Twilio, exactly?
Twilio is a cloud-based communication services development platform that allows adding voice, video and messaging capabilities to applications, improving the communication experience according to each customer.
Conversations that create opportunities
Being a Twilio partner, opens the possibility for our digital unit to offer the platform to new customers to use it in the way they prefer, because just like the user experience, this advance in communication has become an important point to add value to their products.
Use Case
:Currently, the Twilio platform in Dentalia’s chatbot, which is connected to a voicebot, as well as to WhatsApp automated messaging, this allows the user to generate appointments, reschedule them or make cancellations automatically through the different voice channels available:
Voice
channel that will be dedicated to receive phone calls and through the intelligent assistant the user can interact with the different actions that can be executed, and this assistant can redirect the call to a human agent that can answer the call.
channel dedicated to receiving and sending messages through the WhatsApp application
Facebook Messenger
channel dedicated to receiving and sending messages through the Facebook Messenger platform
Web
Channel dedicated to receiving and sending messages through the Facebook Messenger platform
